Thanks to those who provided some thought provoking feedback to last weeks blog. I always appreciate your replies.

In the past few weeks I've been reminded of something I was told many years ago – that in personal and work relationships one bad experience can overturn all the good done by ten good experiences. Such is the power of the negative.

Logic says that if someone lets you down in some way, you should take a deep breath, and then reflect on what that person or organisation has done for you in the past. Consider whether this one event defines that person or organisation, or is it a single failure? That's the obvious thing to do, but most of us don't.